About Foama

Where are you located?

We currently operate out of 2 locations:

• 499 Edgeley blvd, unit 14, Concord, ON, L4K4H3, Canada
• 20 Torlake Crescent, Unit 2, Etobicoke, Ontario, Canada

How long have you been in business?

Foama was established in 2005. 

What currency do you charge?

USD and CAD.

Shipping Related Questions:

Where do you ship from?

Ontario, Canada.

How long will it take for my package to arrive?

Depending on where we need to ship:

• Ontario and Quebec (Montreal) usually take about 2 - 3 business days.
• BC and Alberta usually have about 4 - 5 business days.
• Other provinces generally have about 3 - 4 business days.

What if there is no one home to accept the package when it arrives?

All shipments over $100 require signatures. That means if no one is present to accept and sign for the package, the package will be sent to the closest Canada Post location to be picked up at your convenience. Also, a notice will be left to notify you of the location of the package. 

Do you ship products to the USA?

Absolutely. Orders above $100 ship free of charge.

What if I wanted to return the vacuum?

No Problems. We offer you a 100% money-back guarantee within 15 days of your purchase of the product. Items will be refunded if they are in their original condition (in working order, no foul smells or odors, no broken parts, and no missing pieces). You must return the vacuum in the original box, with no missing parts or damage. The custom-made items are neither returnable nor refundable. For more information, please check out our Return Policy.

Purchasing Questions

Is your online checkout system secure?

Absolutely. We have gone to great lengths to ensure our customers enjoy the most up to date security features on our checkout page. If you look closely at our URL, you will see the "HTTPS://" before our domain name. That indicates the security of the website and our check out page. 

What Tax Rate do you charge?

When ordering online, Sales Taxes are charged based on the billing and/or shipping address. Once you have input your Billing/Shipping address, the system will automatically adjust for that province's taxes accordingly.